Our Commitment to Care
Patient Satisfaction Matters to Us
How’s your stay? Are you getting the care you need? Are your doctors and nurses listening and responding to your questions or requests? Our goal is to provide the best quality care. To do so, we ask for feedback from patients like you.
During Your Stay
Please speak with your nurse or nursing supervisor if you have any questions or concerns about your care. If your issue is not resolved, then contact our patient relations department at 798-8904. You also have the right to file your complaint with either:
New York State Department of Health
Centralized Hospital Intake Program
Mailstop: CA/DCS
Empire State Plaza
Albany, NY 12237
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
After Your Stay
Once you leave our care, we may ask you to take the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. This survey is a tool to measure and report patient satisfaction. It’s made up of simple questions on key topics, such as:
- doctor and nurse communication
- medicine and discharge information
- staff responsiveness
- overall quality of the hospital
If you’re selected to receive this survey, please take the time to complete it. The results will help us know what we’re doing right and where we can improve.
Want to Know How We Score?
You can review and compare the quality, care and safety ratings for different hospitals at:
Medicare – Care Compare, which uses HCAHPS results and other data: www.medicare.gov/care-compare
You can also find information on hospitals at The Joint Commission:
www.qualitycheck.org
How Are We Doing?
We want you to be satisfied with your care. To help, speak up if we can …
- respond quicker to your needs
- explain things more clearly
- help keep your room clean or quiet
- ease your pain
- help you understand your treatment plan